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How Can We Help You Today?

Owned and operated by Terrace Charm, we're happy to help with any questions about our hot tubs, saunas, or cold plunges.

We typically respond within 24 hours

Ways To Connect

Choose Your Preferred Channel

Email

support@terracecharm.com

Within 24 hours

Phone

(208) 330-4981

Mon-Fri, 9 AM - 5 PM EST

Live Chat

Available during business hours for quick questions

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Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days. After leaving our facility, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your hot tub, sauna, or cold plunge ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

We want you to love your new outdoor wellness space. If something is not right, please contact us within the return window listed on the product page and we will walk you through the process step by step.

Can I exchange my purchase for a different model?

Exchanges are handled on a case-by-case basis depending on the product and condition. Reach out to our team with your order details and we will work with you to find the best solution.

What should I know before choosing a barrel sauna?

Consider the available space on your deck or patio, how many people will use it regularly, and whether you prefer electric or wood-fired heating. Our team is happy to help you find the right fit for your outdoor setup.

Do your hot tubs require special installation?

Most of our hot tubs are designed for straightforward setup on a level, reinforced surface such as a concrete pad or reinforced deck. We recommend reviewing the product specifications for electrical and weight requirements before your unit arrives.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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