Shipping policy

Effective Date: 2026-06-01

1. Introduction

Terrace Charm is owned and operated by The Eskimo Paper Company LLC. At The Eskimo Paper Company LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on terracecharm.com.

Service name Standard Shipping
Price Free shipping on most orders within the Continental U.S.
Processing time 1 to 2 business days
Transit time 2 to 7 business days
Total Delivery time 3 to 9 business days total
Destination United States
Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

We currently ship to addresses within the Continental United States
We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping Free shipping on most orders within the Continental U.S.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

We assist customers with claims involving packages lost or damaged in transit. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@terracecharm.com or call 208-330-4981.

Marked delivered but not received

Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace

Damaged packages

Photograph the packaging and the item
Contact us within 48 hours at support@terracecharm.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. Missing-item claims must be reported within 7 days of delivery. Damaged, defective, or incorrect items must be reported within 48 hours of delivery as described in our Return and Refund Policy.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. Certain returns may be subject to a restocking fee. See our full Return Policy for details.

Return shipping A prepaid shipping label will be provided for damaged/defective products. For non-damaged/defective products the customer pays for return shipping.
Refund timing Refunds are issued to the original payment method within 7 business days after the returned item is received and approved.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

Email support@terracecharm.com
Phone 208-330-4981
Address The Eskimo Paper Company LLC, 784 S CLEARWATER LOOP STE R, POST FALLS, ID 83854, United States
Service hours Monday to Friday, 9 AM to 5 PM Pacific Time